Privacy Policy

This policy explains how Home Helpa Pty Ltd collects, uses, stores and discloses personal information received through this website and direct enquiries.

Who we are

Home Helpa Pty Ltd provides painting, waterproofing, granny flat, renovation and related project services in Sydney.

• Email: admin@homehelpa.com.au
• Phone: 0401 056 789
• Office: Unit 4, 827 Old Northern Road, Dural NSW 2158

Information we may collect

Depending on how you contact us, we may collect your name, email address, phone number if supplied, property suburb and postcode, service and project type, preferred timing, project details, and the contents of messages, photos, plans or other documents you choose to send. Please do not send contracts, invoices, identity documents or full residential addresses unless they are genuinely required and requested.

WordPress.com and Jetpack may also process technical information associated with visits and form submissions, such as IP address, browser or device information, referring pages, timestamps, security signals and site-usage information.

How we collect information

We collect information when you submit a website form, email or call us, provide information during a site visit, or otherwise communicate with Home Helpa. Some technical information is collected automatically by the services used to host, secure and operate the website.

Why we use information

• To respond to enquiries and identify the appropriate next step.
• To assess a proposed scope, arrange a site visit and prepare or administer a quote.
• To communicate about approved work, records, variations and handover matters.
• To operate, secure and improve the website and prevent spam or misuse.
• To meet legal, regulatory, insurance, accounting or record-keeping obligations where applicable.

Storage and service providers

This website is hosted on WordPress.com and uses Jetpack forms. Form responses may be stored in the WordPress.com or Jetpack administration system and may also be sent to the Home Helpa notification email account. Home Helpa may use other service providers for email, file storage, business administration, professional advice and project delivery where reasonably necessary.

WordPress.com and related services are operated by Automattic. Their handling of information is described in the Automattic Privacy Policy.

Overseas processing

Some website hosting, security, analytics, email or storage providers may process or store information outside Australia. The locations may vary according to the provider’s infrastructure and subcontractors. Home Helpa does not sell personal information.

Cookies and site statistics

WordPress.com and Jetpack may use cookies or similar technologies for essential site functions, security, preferences, site statistics and performance. You can control cookies through your browser settings, although some website functions may not work correctly if cookies are disabled. See the Automattic Cookie Policy for more information.

When information may be disclosed

Information may be disclosed to service providers, professional advisers, consultants, trades, certifiers or other project participants where reasonably necessary for the enquiry or agreed work; when you authorise the disclosure; or where disclosure is required or permitted by law. We aim to limit disclosure to information relevant to the purpose.

Security and retention

Home Helpa takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet or email system can be guaranteed completely secure. Information is kept only for as long as reasonably required for the enquiry, project, business records or applicable legal obligations, then deleted or de-identified where practical.

Access, correction and privacy concerns

You may ask what personal information Home Helpa holds about you, request a correction, or raise a privacy concern by emailing admin@homehelpa.com.au. Please provide enough information for us to identify the relevant records. We will review the request and respond within a reasonable period.

If you believe your information has been mishandled, contact Home Helpa first so the concern can be investigated. Information about privacy complaints is also available from the Office of the Australian Information Commissioner.

Changes to this policy

This policy may be updated when the website, services or information-handling practices change. The current version will be published on this page with its updated date.